.tickets {
  --t-gap: 0.7rem;
  width: 100%;
  height: 100%;
  min-width: 0;
  min-height: 0;
  box-sizing: border-box;
  display: flex;
  flex-direction: column;
  gap: var(--t-gap);
  color: var(--brand-text, #0f172a);
}

.tickets__kicker {
  margin: 0;
  font-size: 0.68rem;
  font-weight: 800;
  letter-spacing: 0.06em;
  text-transform: uppercase;
  color: var(--brand-muted, #64748b);
}

.tickets__alerts {
  display: flex;
  flex-wrap: wrap;
  gap: 0.45rem;
  flex: 0 0 auto;
}

.tickets__ok,
.tickets__err {
  margin: 0;
  font-size: 0.84rem;
  font-weight: 700;
  padding: 0.45rem 0.7rem;
  border-radius: 0.65rem;
}

.tickets__ok {
  color: #047857;
  background: color-mix(in srgb, #059669 12%, Canvas);
}

.tickets__err {
  color: #b91c1c;
  background: color-mix(in srgb, #b91c1c 10%, Canvas);
}

.tickets__tabs {
  display: none;
  flex: 0 0 auto;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 0.35rem;
}

.tickets__tabs button {
  border: 1px solid var(--brand-border, #e2e8f0);
  background: Canvas;
  border-radius: 0.7rem;
  min-height: 2.55rem;
  padding: 0.5rem 0.4rem;
  font-size: 0.84rem;
  font-weight: 800;
  cursor: pointer;
  color: inherit;
}

.tickets__tabs button.is-active {
  background: var(--brand-primary);
  color: var(--brand-button-text);
  border-color: transparent;
}

.tickets__workspace {
  flex: 1 1 auto;
  min-height: 0;
  display: grid;
  grid-template-columns: minmax(12.5rem, 0.95fr) minmax(0, 1.55fr) minmax(14rem, 1fr);
  gap: var(--t-gap);
  align-items: stretch;
  overflow: hidden;
}

.tickets__list-pane,
.tickets__main,
.tickets__ai {
  min-width: 0;
  min-height: 0;
  height: 100%;
  border: 1px solid var(--brand-border, #e2e8f0);
  border-radius: 1rem;
  background: var(--brand-card-bg, Canvas);
  box-sizing: border-box;
}

.tickets__list-pane {
  display: flex;
  flex-direction: column;
  gap: 0.55rem;
  padding: 0.75rem;
  overflow: hidden;
}

.tickets__pane-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 0.5rem;
  flex: 0 0 auto;
}

.tickets__pane-head h3,
.tickets__draft-head h4 {
  margin: 0;
  font-size: 0.95rem;
  font-weight: 800;
}

.tickets__list {
  list-style: none;
  margin: 0;
  padding: 0;
  display: flex;
  flex-direction: column;
  gap: 0.4rem;
  overflow: auto;
  flex: 1 1 auto;
  min-height: 0;
}

.tickets__item {
  width: 100%;
  text-align: left;
  border: 1px solid var(--brand-border, #e2e8f0);
  background: color-mix(in srgb, var(--brand-surface, Canvas) 70%, Canvas);
  border-radius: 0.8rem;
  padding: 0.65rem 0.7rem;
  cursor: pointer;
  color: inherit;
  box-sizing: border-box;
}

.tickets__item.is-active,
.tickets__item:hover {
  border-color: color-mix(in srgb, var(--brand-primary) 45%, var(--brand-border, #e2e8f0));
  background: color-mix(in srgb, var(--brand-primary) 9%, Canvas);
}

.tickets__item-top {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 0.4rem;
}

.tickets__item-top strong {
  font-size: 0.78rem;
}

.tickets__item-subject {
  display: block;
  margin-top: 0.2rem;
  font-size: 0.88rem;
  font-weight: 700;
  word-break: break-word;
}

.tickets__item-meta,
.tickets__muted {
  display: block;
  margin-top: 0.15rem;
  font-size: 0.74rem;
  color: var(--brand-muted, #64748b);
}

.tickets__pill {
  font-size: 0.66rem;
  font-weight: 800;
  font-style: normal;
  padding: 0.15rem 0.4rem;
  border-radius: 999px;
  background: color-mix(in srgb, var(--brand-primary) 12%, Canvas);
}

.tickets__pill--high,
.tickets__pill--urgent {
  background: color-mix(in srgb, #b91c1c 12%, Canvas);
  color: #b91c1c;
}

.tickets__main {
  display: flex;
  flex-direction: column;
  overflow: hidden;
  padding: 0;
}

.tickets__thread-pane,
.tickets__composer {
  display: flex;
  flex-direction: column;
  height: 100%;
  min-height: 0;
  padding: 0.75rem;
  gap: 0.65rem;
  overflow: hidden;
  border: 0;
  border-radius: 0;
  background: transparent;
}

.tickets__thread-head h2 {
  margin: 0.15rem 0 0;
  font-size: 1.1rem;
  font-weight: 800;
  line-height: 1.3;
  word-break: break-word;
}

.tickets__thread {
  flex: 1 1 auto;
  min-height: 0;
  overflow: auto;
  display: flex;
  flex-direction: column;
  gap: 0.55rem;
}

.tickets__msg {
  border: 1px solid var(--brand-border, #e2e8f0);
  border-radius: 0.8rem;
  padding: 0.7rem 0.75rem;
  background: color-mix(in srgb, var(--brand-surface, Canvas) 55%, Canvas);
}

.tickets__msg-head {
  display: flex;
  align-items: baseline;
  justify-content: space-between;
  gap: 0.5rem;
  margin-bottom: 0.35rem;
}

.tickets__msg-head time {
  font-size: 0.72rem;
  color: var(--brand-muted, #64748b);
}

.tickets__msg p {
  margin: 0;
  white-space: pre-wrap;
  word-break: break-word;
  font-size: 0.9rem;
  line-height: 1.45;
}

.tickets__attachments {
  display: flex;
  flex-wrap: wrap;
  gap: 0.35rem;
  margin-top: 0.45rem;
}

.tickets__attachments a,
.tickets__attachments span {
  font-size: 0.78rem;
  font-weight: 700;
  color: var(--brand-primary);
}

.tickets__reply {
  flex: 0 0 auto;
  border-top: 1px solid var(--brand-border, #e2e8f0);
  padding-top: 0.65rem;
  display: flex;
  flex-direction: column;
  gap: 0.55rem;
}

.tickets__composer-scroll {
  flex: 1 1 auto;
  min-height: 0;
  overflow: auto;
  display: flex;
  flex-direction: column;
  gap: 0.65rem;
}

.tickets__composer-actions,
.tickets__reply-actions,
.tickets__ai-actions {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 0.45rem;
  flex: 0 0 auto;
}

.tickets__ai-actions .tickets__btn--primary {
  grid-column: 1 / -1;
  min-height: 2.75rem;
}

.tickets__composer-actions .tickets__btn,
.tickets__reply-actions .tickets__btn,
.tickets__ai-actions .tickets__btn {
  width: 100%;
  min-height: 2.55rem;
}

.tickets__back {
  display: none;
  align-self: flex-start;
  border: 0;
  background: transparent;
  padding: 0;
  margin: 0 0 0.25rem;
  font: inherit;
  font-size: 0.82rem;
  font-weight: 800;
  color: var(--brand-primary);
  cursor: pointer;
}

.tickets__empty {
  margin: auto;
  text-align: center;
  padding: 2rem 1rem;
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 0.65rem;
}

.tickets__empty h3 {
  margin: 0;
}

.tickets__empty .tickets__btn {
  min-width: 10rem;
}

.tickets__ai {
  display: flex;
  flex-direction: column;
  overflow: hidden;
  background: color-mix(in srgb, var(--brand-surface, Canvas) 55%, Canvas);
}

.tickets__ai-scroll {
  display: flex;
  flex-direction: column;
  gap: 0.55rem;
  overflow: auto;
  min-height: 0;
  flex: 1 1 auto;
  padding: 0.75rem;
}

.tickets__label {
  display: flex;
  flex-direction: column;
  gap: 0.3rem;
  font-size: 0.8rem;
  font-weight: 700;
  min-width: 0;
}

.tickets__label input,
.tickets__label textarea {
  width: 100%;
  box-sizing: border-box;
  border: 1px solid var(--brand-border, #e2e8f0);
  border-radius: 0.7rem;
  padding: 0.65rem 0.75rem;
  font: inherit;
  min-height: 2.6rem;
  background: Canvas;
}

.tickets__label textarea {
  min-height: 5.5rem;
  resize: vertical;
}

.tickets__label input[type="file"] {
  padding: 0.45rem;
  min-height: 2.55rem;
}

.tickets__menus {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 0.5rem;
}

.tickets__menu {
  position: relative;
}

.tickets__menu > summary {
  list-style: none;
}

.tickets__menu > summary::-webkit-details-marker {
  display: none;
}

.tickets__menu-trigger {
  display: inline-flex;
  align-items: center;
  gap: 0.4rem;
  border: 1px solid var(--brand-border, #e2e8f0);
  background: Canvas;
  border-radius: 0.7rem;
  min-height: 2.55rem;
  padding: 0.45rem 0.7rem;
  cursor: pointer;
  max-width: 100%;
  box-sizing: border-box;
}

.tickets__menu-trigger--field {
  width: 100%;
  justify-content: space-between;
}

.tickets__menu-trigger strong {
  font-size: 0.84rem;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.tickets__caret {
  width: 0.42rem;
  height: 0.42rem;
  border-right: 2px solid currentColor;
  border-bottom: 2px solid currentColor;
  transform: rotate(45deg);
  opacity: 0.55;
  flex: 0 0 auto;
}

.tickets__menu-panel {
  position: absolute;
  z-index: 20;
  top: calc(100% + 0.3rem);
  left: 0;
  right: 0;
  min-width: 8rem;
  border: 1px solid var(--brand-border, #e2e8f0);
  border-radius: 0.8rem;
  background: Canvas;
  box-shadow: 0 16px 36px rgb(15 23 42 / 0.14);
  padding: 0.35rem;
}

.tickets__menu-item {
  width: 100%;
  text-align: left;
  border: 0;
  background: transparent;
  border-radius: 0.55rem;
  padding: 0.55rem 0.6rem;
  cursor: pointer;
  color: inherit;
  font: inherit;
  font-size: 0.84rem;
}

.tickets__menu-item:hover,
.tickets__menu-item.is-active {
  background: color-mix(in srgb, var(--brand-primary) 10%, Canvas);
}

.tickets__btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  border: 0;
  border-radius: 0.7rem;
  min-height: 2.55rem;
  padding: 0.6rem 0.95rem;
  font-size: 0.88rem;
  font-weight: 700;
  line-height: 1.2;
  background: var(--brand-primary);
  color: var(--brand-button-text);
  cursor: pointer;
  box-sizing: border-box;
  text-decoration: none;
}

.tickets__btn--ghost {
  background: Canvas;
  color: inherit;
  border: 1px solid var(--brand-border, #e2e8f0);
}

.tickets__btn--block {
  width: 100%;
}

.tickets__btn--sm {
  min-height: 2.2rem;
  padding: 0.4rem 0.7rem;
  font-size: 0.8rem;
}

.tickets__btn:disabled {
  opacity: 0.55;
  cursor: not-allowed;
}

.tickets__draft {
  border-radius: 0.8rem;
  padding: 0.7rem;
  background: color-mix(in srgb, var(--brand-primary) 8%, Canvas);
  border: 1px solid color-mix(in srgb, var(--brand-primary) 18%, var(--brand-border, #e2e8f0));
  display: flex;
  flex-direction: column;
  gap: 0.5rem;
}

.tickets__draft-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 0.4rem;
}

.tickets__draft pre {
  margin: 0;
  white-space: pre-wrap;
  font-family: inherit;
  font-size: 0.84rem;
  line-height: 1.45;
  word-break: break-word;
  max-height: 12rem;
  overflow: auto;
}

#lms-hw-root .lms-tools__panel--support > .lms-tools__header--compact {
  margin-bottom: 0.55rem;
}

#lms-hw-root .lms-tools__panel--support > .lms-tools__header--compact h2 {
  font-size: 1.05rem;
}

#lms-hw-root .lms-tools__livewire--fill > .tickets {
  flex: 1 1 auto;
  min-height: 0;
}

.support-tickets-page .fi-main,
.support-tickets-page .fi-page,
.support-tickets-page .fi-page-content,
.support-tickets-page .fi-page-content-ctn {
  width: 100%;
  max-width: none;
}

.support-ticket-form-page .fi-main,
.support-ticket-form-page .fi-page,
.support-ticket-form-page .fi-page-content,
.support-ticket-form-page .fi-page-content-ctn,
.support-ticket-form-page .fi-form,
.support-ticket-form-page .fi-sc {
  width: 100%;
  max-width: none;
}

.support-tickets-page .fi-page-content {
  display: flex;
  flex-direction: column;
}

.support-tickets-hero {
  display: grid;
  grid-template-columns: auto minmax(0, 1fr) minmax(16rem, 25rem);
  gap: 1rem;
  align-items: center;
  width: 100%;
  margin-bottom: 1rem;
  padding: clamp(1rem, 2vw, 1.5rem);
  border: 1px solid color-mix(in srgb, var(--brand-primary) 18%, Canvas);
  border-radius: 1rem;
  background:
    linear-gradient(135deg, color-mix(in srgb, var(--brand-primary) 10%, Canvas), Canvas 70%),
    var(--brand-card-bg, Canvas);
  box-sizing: border-box;
}

.support-tickets-hero__icon {
  display: grid;
  width: 3.5rem;
  height: 3.5rem;
  place-items: center;
  border: 1px solid color-mix(in srgb, var(--brand-primary) 26%, Canvas);
  border-radius: 0.9rem;
  background: color-mix(in srgb, var(--brand-primary) 12%, Canvas);
  color: var(--brand-primary);
}

.support-tickets-hero__icon svg {
  width: 1.8rem;
  height: 1.8rem;
}

.support-tickets-hero__copy {
  min-width: 0;
}

.support-tickets-hero__eyebrow {
  color: var(--brand-primary);
  font-size: 0.72rem;
  font-weight: 800;
  letter-spacing: 0.08em;
  text-transform: uppercase;
}

.support-tickets-hero h2 {
  margin: 0.2rem 0 0.35rem;
  color: var(--brand-text, CanvasText);
  font-size: clamp(1.25rem, 2vw, 1.7rem);
  line-height: 1.15;
}

.support-tickets-hero p,
.support-tickets-hero__summary span {
  margin: 0;
  color: color-mix(in srgb, CanvasText 70%, Canvas);
  line-height: 1.5;
}

.support-tickets-hero__summary {
  display: grid;
  gap: 0.25rem;
  min-width: 0;
  padding: 0.85rem 1rem;
  border-left: 3px solid var(--brand-primary);
  background: color-mix(in srgb, var(--brand-primary) 6%, Canvas);
}

.support-tickets-hero__summary strong {
  color: var(--brand-text, CanvasText);
}

.support-tickets-page .tickets {
  min-height: clamp(32rem, 68vh, 52rem);
}

.tickets__staff-controls {
  display: grid;
  grid-template-columns: minmax(8rem, 0.75fr) minmax(10rem, 1fr) auto auto;
  gap: 0.5rem;
  align-items: end;
  padding: 0.7rem;
  border: 1px solid color-mix(in srgb, var(--brand-primary) 15%, var(--brand-border, CanvasText));
  border-radius: 0.8rem;
  background: color-mix(in srgb, var(--brand-primary) 5%, Canvas);
}

.tickets__staff-field {
  display: grid;
  gap: 0.25rem;
  min-width: 0;
  color: var(--brand-muted, CanvasText);
  font-size: 0.72rem;
  font-weight: 800;
  text-transform: uppercase;
}

.tickets__staff-field select {
  width: 100%;
  min-height: 2.35rem;
  border: 1px solid var(--brand-border, CanvasText);
  border-radius: 0.6rem;
  background: Canvas;
  color: var(--brand-text, CanvasText);
  font: inherit;
  font-size: 0.8rem;
  text-transform: none;
}

@media (max-width: 1100px) {
  .tickets__workspace {
    grid-template-columns: minmax(12rem, 1fr) minmax(0, 1.5fr);
    grid-template-rows: minmax(0, 1fr) minmax(14rem, 0.85fr);
  }

  .tickets__ai {
    grid-column: 1 / -1;
    height: auto;
    min-height: 14rem;
  }

  .support-tickets-hero {
    grid-template-columns: auto minmax(0, 1fr);
  }

  .support-tickets-hero__summary {
    grid-column: 1 / -1;
    border-top: 1px solid color-mix(in srgb, var(--brand-primary) 16%, Canvas);
    border-left: 0;
    padding-top: 0.8rem;
  }
}

@media (max-width: 820px) {
  .tickets__tabs {
    display: grid;
  }

  .tickets__workspace {
    grid-template-columns: 1fr;
    grid-template-rows: minmax(0, 1fr);
    overflow: auto;
  }

  .tickets__list-pane,
  .tickets__main,
  .tickets__ai {
    display: none;
    height: auto;
  }

  .tickets__list-pane.is-mobile-active,
  .tickets__main.is-mobile-active,
  .tickets__ai.is-mobile-active {
    display: flex;
    min-height: 16rem;
  }

  .tickets__main.is-mobile-empty {
    display: none;
  }

  .tickets__back {
    display: inline-flex;
  }

  .tickets__menus,
  .tickets__reply-actions,
  .tickets__composer-actions,
  .tickets__ai-actions {
    grid-template-columns: 1fr;
  }

  .tickets__ai-actions .tickets__btn--primary {
    grid-column: auto;
  }

  .tickets__btn {
    width: 100%;
  }

  .support-tickets-page .tickets {
    min-height: 34rem;
  }

  .support-tickets-hero {
    grid-template-columns: 1fr;
  }

  .support-tickets-hero__icon {
    width: 2.8rem;
    height: 2.8rem;
  }

  .support-tickets-hero__summary {
    grid-column: auto;
  }

  .tickets__staff-controls {
    grid-template-columns: 1fr 1fr;
  }

  .tickets__staff-controls .tickets__btn {
    width: 100%;
  }
}